FAQ's

Got questions? We've got answers. If you don't see what you're looking for, give us a call at 770-322-4080.

Q: How often should I have my septic tank pumped?

A: Most residential septic tanks should be pumped every 3-5 years, depending on household size and water usage. A family of 4 with a 1,000-gallon tank typically needs pumping every 3 years. Larger households or smaller tanks may need more frequent service. We can help you determine the right schedule during our visit.

Q: What are the signs my septic system needs attention?

A: Watch for these warning signs:

• Slow drains throughout the house

• Gurgling sounds in pipes or drains

• Sewage odors in your yard or home

• Soggy or overly green patches in your drain field area

• Sewage backup in toilets or drains

• Standing water near your septic tank or drain field

If you notice any of these signs, call us immediately at 770-322-4080.

Q: Do you offer emergency septic services?

A: Yes! We understand septic emergencies don't follow a schedule. We offer same-day emergency service throughout North East Georgia. Call 770-322-4080 any time, and we'll get someone to you as quickly as possible.

Q: What areas do you serve?

A: We proudly serve all of North East Georgia including Hall, Forsyth, Gwinnett, Barrow, White, Habersham, Lumpkin, Dawson, Banks, and Jackson Counties. Major cities include Gainesville, Cumming, Buford, Lawrenceville, Dacula, Winder, Dawsonville, and surrounding areas.

Q: Are you licensed and insured?

A: Absolutely! Cowboy Septic is fully licensed and insured for your protection. All our technicians are background checked and drug tested. We carry comprehensive liability insurance and workers' compensation coverage.

Q: What payment methods do you accept?

A: We accept cash, checks, and all major credit cards for your convenience.

Q: Can you help if my drain field is failing?

A: Yes! We handle drain field repairs and installations. Signs of drain field failure include soggy areas in your yard, sewage odors, or frequent backups even after pumping. We'll assess your system and provide honest recommendations and pricing.

Q: How long does a typical septic pumping take?

A: Most residential septic pumping takes 60-90 minutes, depending on tank size and access. We'll inspect your system during pumping and let you know if we spot any issues.

Q: What should I do to prepare for septic pumping?

A: Please ensure we can access your septic tank lid(s). If you're not sure where your tank is located, we can help locate it. Clear any obstacles from the area if possible. We'll handle the rest!

STILL HAVE QUESTIONS?

Call or Text us at 770-322-4080